Legal

COOKIES File Policy

The Site uses cookie technology – snippets of information that the Site sends to the User's hard disk to store information related to the Site. This technology enhances the Internet experience by maintaining the User's priorities when browsing the Site. Cookie technology does not contain personal information and cannot customize the User's system or read information from the User's hard drive in any way.Cookies are small text files stored on your computer or mobile device when you visit the site so that the device can be recognized when you use the site. Cookies help us provide essential features and functions of our website and improve your experience.The Site may place cookies on a User's electronic device when you obtain services.We use three types of cookies on our website:Necessary cookiesThese cookies are necessary to navigate the site and use its special features, such as accessing its secure section, but they do not collect information about the User that can be used for marketing purposes or to remember pages.Analytical cookiesThese cookies collect information about how you use the Site. We may then use them to improve the look, content, and functionality. These cookies do not collect personal information. The information collected by these cookies is aggregated and anonymized.Marketing cookiesMarketing cookies are used to track users' preferences and interests when using the Site and send advertising messages based on those preferences and interests.Cookies help track violations of the Agreement by visitors or electronic devices. Cookies help us estimate the number and frequency of requests and identify and block visitors or devices attempting to perform batch information downloads from the Site.Cookies allow you to take full advantage of all the Site features and are therefore recommended to be on/activated.Most web browsers support cookie management. You can delete, block, or completely disable individual cookies in your browser settings.On our website, you can disable the processing of cookies via your browser. However, if you have enabled cookies on your browser, we will assume that you agree to use standard cookies on our website.It is impossible to refuse cookies because they activate the Site's basic functions (navigation, access to protected areas). Without these cookies, the Site cannot function properly.Communication with the Site's support team is carried out through the online chat service available on the Site.Processing and replying (providing a response) to requests/letters/messages/complaints, etc. of the Website Users is performed on business days from 9:00 a.m. to 6:00 p.m. GMT +2.

Our cryptocurrency exchange service operates exclusively within the European Union, namely: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, Ireland, Lithuania, Luxembourg, Latvia, Malta, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Italy.
1.1. These Privacy Rules (hereinafter referred to as the "Rules") establish the procedure for obtaining, storing, processing, using, and disclosing personal (including personal and contact) data of users of the DontsTap service. These Rules apply to any services provided by the Service.1.2. DontsTap is an online platform/system for providing virtual asset exchange services to fiat currencies. The Service’s website is https://dontstap.com/. The Service is owned by EX Rock s.r.o., identification number 193 14 850, with a registered office at Roháčova 145/14, Žižkov, 130 00 Prague 3, Czech Republic, registered with the Municipal Court in Prague, Section C, Insert 384567.1.3. By registering with the Service, the User must familiarize themselves with the terms and confirm their agreement with these Rules by checking the appropriate box in the registration form. If the User refuses to comply with the terms of these Rules, they must cease using the Service.1.4. The personal data of Users during registration, placement, receipt, and transmission of information in the Service is collected by EX Rock s.r.o., identification number 193 14 850, with a registered office at Roháčova 145/14, Žižkov, 130 00 Prague 3, Czech Republic, registered with the Municipal Court in Prague, Section C, Insert 384567.1.5. This Policy has been developed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), as amended by subsequent regulations, which includes the protection of individuals concerning the processing of personal data and unrestricted transfer of personal data.2. Information Collected, Received, and Posted by the Service
2.1. To provide Users with access to the Service's services and the proper use of its functionality, the Service collects the following information from Users:
2.1.1. Mandatory information required during registration to receive services, such as:
First and last name;
Gender;
Citizenship;
Identification document number, date of issue, and validity period;
Identification number and taxpayer number;
Place of residence, mailing address;
Other personal information typically included in identification documents;
User account login and password;
Bank account details;
Electronic wallet details;
Email address;
Phone number;
IP address.
2.1.2. The Service will be unable to provide services if the User does not provide this information, and as a result, the User will be unable to use the Service's services.
2.1.3. Cookies to identify the User’s browser and provide services dependent on it. Detailed information on the use of cookies can be found in the Cookie Policy.
2.1.4. User responses to any surveys or questionnaires, such as feedback on services, feedback on transaction completion, etc. This information may be used for analytical purposes and to understand the User's interests.
2.1.5. Records of any correspondence with the Service.
2.1.6. Information that the Service may request from the User when the latter reports technical issues, such as details regarding the User's inquiry to customer support;2.2. All information is collected "as is" and is not modified during the data collection process.2.3. When Users contact customer support, the Service may collect personal information necessary to fulfill the User's request and provide feedback. The Service may also contact the User using the existing account contact information provided for this purpose.2.4. By using the Service's tools and services, the User consents to the processing of their personal data.3. Use of Collected Information
3.1. Information collected from Users is used solely to provide the Service's offerings and improve the Website and Services. The User's personal information is utilized for the following purposes:
3.1.1. To maintain our Service and offerings. We use personal information to ensure the proper functioning of our services;
3.1.2. To improve our Service and Services. Personal data helps our systems ensure the availability of our interface to Users across all platforms;
3.1.3. To comply with our legal obligations. In many jurisdictions, we are required to collect certain information about our users to have the legal right to provide services (e.g., Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations). We must obtain personal information to assist in criminal investigations;
3.1.4. To protect your assets, we may use information to identify you and your assets to ensure access to your accounts and prevent fraud. Transaction information allows us to track suspicious activity and protect you from fraud and scams;
3.1.5. For periodic notifications. We may use information we receive from you when you register or use certain other features of the site. This could be done for security reasons, to seek your feedback on the Service, or to keep you informed about any changes in the services provided by the Service. We may also periodically send notifications with news and updates about the Services or use this information to contact you via chat;
3.1.6. To resolve disputes and enforce our agreements to the extent necessary and sufficient to protect your interests or the interests of other users.3.2. As part of its activities, the Service has the right to post information about the User, to the extent necessary for the conclusion of agreements between Users, for sending messages, and facilitating communication between users, processing payments, and the like.3.3. When providing services, we may also use third-party tools and resources (independent service providers) (hereinafter referred to as "Service Providers"). The Service may enter into agreements with third parties that need to receive personal information to the extent necessary to provide services. To provide us with contractual services, these third-party service providers are required to adhere to this Policy. The software used by the Service is owned by Guardance UAB. Users can review the privacy policy and the process for handling user data on the company's website at https://guardarian.com/. All our Service Providers ensure sufficient security for your personal data to prevent unauthorized or accidental access or other misuse, and all our Service Providers are bound by confidentiality obligations and must not use your personal data for any purpose other than that for which the data was provided to them.3.4. Notwithstanding any provisions of this Policy to the contrary, we may retain or disclose your information if we believe it is reasonably necessary to comply with the law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security, or technical issues; or to protect our rights or the property of our users.3.5. Users are responsible for all information they post on the Service.3.6. Personal information provided for the purpose of creating and managing a User account, as well as for entering into or fulfilling Agreements, will be retained for as long as necessary for the purposes outlined in this policy. The Service retains User information only to the extent necessary to fulfill legal obligations, resolve disputes, and enforce our agreements.3.7. A User may request the deletion of their personal data. In such cases, user requests may be fulfilled by deleting personal data to the extent permitted by applicable laws and regulations. In some instances, we are required by law to retain your information.3.8. Upon the expiration of the periods specified in clause 3.7, the Service shall, within ten (10) days, delete (irreversibly destroy) any and all relevant personal data of the User on all devices and media, except where deletion is impossible (e.g., personal data stored in a digital wallet account) or where further retention is required by European Union legal norms.According to current legislation, the Service or, where required by law, the Payment System must retain records about its Users and their transactions to provide quality services and assist authorities and courts in the event of legal proceedings. The Service or, where required by law, the Payment System must retain records for five years after the termination of the Business Relationship (or after the completion of any investigation conducted by authorities concerning the User) regarding: Data obtained during the User's due diligence process; Copies of official identification documents; All necessary transaction records sufficient to reconstruct individual Transactions; The service provision agreement; Financial documentation related to the User and transactions. For 10 years after a transaction or the termination of the business relationship, the Service or, where required by law, the Payment System retains:
a) Identification and other data obtained during the client's identification or collected in accordance with directly applicable European Union Regulations governing information accompanying the transfer of funds;
b) Copies of documents submitted for identification purposes, if such copies were made;
с) Information and copies of documents obtained as part of the client’s due diligence process
d) The original or notarized copy of a power of attorney or the decision number appointing a guardian in cases of representation.
Data and documents related to transactions requiring identification are retained for 10 years after the transaction was completed outside of a business relationship or after the termination of the business relationship.4. User rights
4.1. In accordance with applicable laws, the User has the right to manage personal information, including, for example:
4.1.1. The right to access and modify personal information stored by the Service. The User has the right to request a copy of personal information held by the Service. The User also has the right to correct or update their personal information at any time.
4.1.2. Right to Delete Personal Information. The User may request the deletion of personal data. If the User no longer wishes to use the Service or wants their data deleted, they can ask the Service to permanently delete their account. Such requests may be fulfilled by deleting personal data to the extent allowed by applicable laws and regulations. In some cases, the Service is required to retain information in compliance with legal requirements.
4.1.3. Right to Restrict Processing. The User has the right to ask the Service to restrict the processing of their Personal Information. When processing is restricted, the Service is allowed to store the User's information but cannot use it further.
4.1.4. Right to Object to Processing. The User has the right to object to the Service's use of their Personal Information for its own purposes at any time. The User may withdraw their consent to the Service's processing of their Personal Information. To exercise this right, the User must contact the Service. This right also includes the ability to object to the processing of Personal Information for marketing and advertising purposes.
4.1.5. Right to Data Portability. The User has the right to receive Personal Information that has been provided and stored by the Service in a "commonly used machine-readable format." This allows the User to obtain and reuse the information for their purposes across different services.
4.1.6. Right to Lodge a Complaint with a Supervisory Authority.4.2. If the User wishes to exercise their rights, they must send a request to the Service.4.3. In some cases, the User may be denied access to Personal Information if providing the information would result in the disclosure of another person's Personal Information or if the Service is legally prohibited from disclosing such information. Additionally, if certain data is required to maintain the operation of the Service or is mandated by law, the data may be retained for the period necessary or required, even if the User withdraws their consent or deletes their account. Such information will not be considered eligible for deletion.5. Conditions for Providing Access to User's Personal Data
5.1. Disclosure of personal data without the consent of the User or their authorized representative is permitted in cases specified by law and only in the interests of national security, economic well-being, and human rights, including but not limited to reasonable requests from governmental authorities with the right to request and receive such data.5.2. The Service may provide personal data of users upon requests from competent authorities, in accordance with the requirements of applicable laws.5.3. According to the Privacy Policy, the Service undertakes not to rent or sell any personal data of the User. In the event that the business or part of this business is sold or reorganized, and the Service transfers all or part of its assets to the new owner, the Users' personal data may be transferred to the buyer to ensure continuity of service.5.4. The Service is entitled to transfer certain anonymized information (data that does not allow for the identification of Users individually) to third-party service providers and trusted partners to improve the overall quality and effectiveness of services.6. Changes to the Privacy Policy
6.1. The Service reserves the right to update this Privacy Policy. The new version of the Privacy Policy takes effect upon publication.6.2. Users agree to periodically review these terms to stay informed about how the Service protects their information.6.3. If the Service makes any changes to the Privacy Policy that the User does not agree with, the User must stop using the services.6.4. Continuing to use the Service confirms the User's consent and acceptance of the new version of the Privacy Policy.6.5. The Service is not responsible for any damages or losses incurred by the User or third parties resulting from the User's misunderstanding or failure to understand the terms of this Privacy Policy, instructions, or guidelines on how to use the Service, how to post data, and other technical issues.7. Other Conditions
7.1. If any provision of this Privacy Policy, including any proposal, clause, or part thereof, is found to be contrary to law or invalid, the other provisions not contrary to law shall remain in force and valid, and any invalid or unenforceable provision shall be deemed amended, modified to the extent necessary to ensure its validity and enforceability.7.2. The User has rights provided by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and on the free movement of such data.7.3. This Privacy Policy applies to the User from the moment they agree to its terms when submitting their Personal Data while using the Service and remains in effect as long as the Service retains any information about the User, including personal data.7.4. The User may contact the Service electronically using the tools available on the Service or via the support email address: [email protected]. Any electronic message is considered delivered once we confirm its receipt.

AML policy

MEASURES AGAINST MONEY LAUNDERING AND TERRORIST FINANCING OF THE COMPANY
EX ROCK S.R.O.
As a provider of services related to crypto assets in the Czech Republic, we are required to implement and enforce effective measures to prevent the misuse of our services for illegal activities such as money laundering and terrorist financing (AML/CFT measures). By implementing these AML/CFT measures, we help protect our business and our customers from potential financial crimes.In particular, our AML/CFT measures take into account:Act No. 253/2008 Coll., on certain measures against money laundering and terrorist financing,
Recommendations of the Financial Action Committee (www.fatf-gafi.org/en/home.html),
opinions and methodological guidelines of the Financial Analysis Office (www.fau.gov.cz),
Recognised and proven principles and practices in the area of prevention of money laundering, an overview of which is published by the Czech National Bank on its website (www.cnb.cz).
CUSTOMER IDENTIFICATION AND DUE DILIGENCE
An integral part of our AML/CFT measures is the implementation of customer identification and DUE DILIGENCE.Identification
As part of the identification process, the customer's identity is established and verified. For this purpose, we collect the following information from customers:in the case of a natural person: all names and surnames, birth number and, if not assigned, date of birth and sex, place of birth, permanent or other residence, nationality and number and type of identity card, the State or, where applicable, the authority which issued the identity card and the period of validity;
in the case of a natural person who is an entrepreneur: all names and surnames, birth number and, if not assigned, date of birth, sex, place of birth, permanent or other residence, nationality and number and type of identity card, the state or, if applicable, the authority that issued the identity card and the period of its validity, as well as its business name, distinctive supplement or other designation, registered office and personal identification number;
for a legal entity:
the basic identification data of the legal entity, which are the business name or name including a distinctive supplement or other designation, the registered office and the legal entity identification number or similar number assigned abroad,
information to identify and verify the identity of the natural person who is a member of its statutory body, and
basic identification data of the legal person who is a member of its statutory body and data to establish and verify the identity of the natural person who is a member of the statutory body of that legal person or who has been authorised by that legal person to represent it in the statutory body,
of the trust: its designation and the identification details of its trustee, to the extent set out above, depending on whether it is a natural or legal person.
In order to verify the identity of the customer, we require proof of the existence of a bank account in the customer's name and copies of identity cards showing the above identification data.We also determine and verify that the customer, or a person associated with the customer, is not a Politically Exposed Person (PEP).PEP is considered to be:and a natural person who holds or has held a significant public office of national or regional importance (so-called. national PEP), such as, in particular, the head of state, the head of government, the head of a central government body and his deputy (deputy, state secretary), a member of parliament, a member of the governing body of a political party, the head of a local authority, a judge of the supreme court, constitutional court or other supreme judicial body, against whose decision, generally with exceptions, no appeal is available, a member of the board of a central bank, a high-ranking officer of the armed forces or corps, a member or representative of a member, if a legal person, of the statutory body of a state-controlled commercial corporation, an ambassador or head of a diplomatic mission, or a natural person who holds or has held a similar office in another state, in a body of the European Union or in an international organisation (so- called foreign PEP),
and a natural person (so-called derivative PEP) who
is a person close to the person referred to in point (a),
is a partner or beneficial owner of the same legal entity or trust, as the case may be, as the person referred to in paragraph (a), or is known to have any other close business relationship with the person referred to in paragraph (a); or
is the beneficial owner of a legal entity or trust, as the case may be, known to have been created for the benefit of a person referred to in paragraph (a).
Due diligence
As part of the customer review process, we collect additional information to better understand the customer's activities and their purpose for using our platform. This includes information about:the purpose and intended nature of the transaction, or long-term use of our platform;
the nature of the customer's business;
the ownership and management structure of the customer if the customer is a legal entity;
the source of funds or other assets that are the subject of customer transactions;
in the case of user account creation of a on our platform, we carry out a follow-up check consisting primarily in the continuous monitoring and examination of the transactions carried out by the customer in order to verify that these transactions are in accordance with the information provided by the customer.
Customers are required to provide us with all necessary information to enable identification and due diligence, including the submission of relevant documents.At EX Rock s.r.o. we strive to provide a safe and comfortable environment for our customers. Our AML/CFT processes help us not only to meet our legal obligations but also to protect our customers from the risks associated with financial crime. Thus, we appreciate your understanding and cooperation in providing the information required to maintain the integrity of our services.Homearrow

USER AGREEMENT

DontsTap is an online service providing exchange services for fiat currencies and virtual assets, as well as support for such operations.This agreement (hereinafter referred to as the Agreement, Terms of Use) defines the rules and conditions for the operation of the DontsTap service for exchanging and purchasing virtual assets. This agreement is an official written public offer addressed to individuals (hereinafter referred to as the User) to conclude an agreement for the provision of exchange services by the DontsTap service under the following terms. Before using DontsTap services, the User must fully familiarize themselves with the User Agreement. The use of DontsTapservices is possible only if the User accepts all the terms of the Agreement. The current version of the Agreement is publicly available on the DontsTap website and may be amended unilaterally by the service management.1. Definitions
DontsTap Service: An online platform/system providing services for exchanging virtual assets into fiat currencies. The service's website is https://dontstap.com/. The Service is owned by the Company.User: Any individual or legal entity who wishes to use the Service's services and accepts the terms of this Agreement.Company: EX Rock s.r.o., commercial company, ID number 193 14 850, with a registered office at Roháčova 145/14, Žižkov, 130 00 Prague 3, Czech Republic, registered by the Municipal Court in Prague, Section C, Insert 384567.Account: A user account available after the registration process, through which the user can request an exchange of crypto assets.Order: A request submitted by the User through the Service’s website to utilize one of the services, by filling out an electronic form under the terms described in the Agreement and specified in the parameters of the Order.Payment: The transfer of virtual assets or fiat currencies from the payer to the recipient.Payment System: A software product created by a third party that provides mechanisms for accounting for money and/or other obligations, paying for goods and services online, and organizing settlements between users. The Service uses software owned by Guardance UAB. The User can review the privacy policy, terms of operation of the payment system, and the procedure for processing personal data of users on the company's website https://guardarian.com/.Source Currency: Virtual assets or fiat money that the User wishes to exchange.Source Account: The wallet number or any other designation of the User's account in the Payment System from which the Source Currency was sent.Resulting Currency: Virtual assets or fiat currency that the User receives as a result of exchanging the Source Currency.Resulting Account: The wallet number or any other designation of the User's account in the Payment System to which the Resulting Currency will be sent.Currency Exchange: The exchange of one virtual asset or fiat currency for another fiat currency or virtual asset.Exchange Rate: The value ratio of two cryptocurrencies or fiat currencies involved in the exchange.Card/Account Verification: Verification of the card's (or account's) ownership by the owner. The verification conditions are determined by the Service.Anti-Money Laundering Law: Act No. 253/2008 Sb. on certain measures against money laundering and terrorist financing, as amended.GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals concerning the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), as formulated in subsequent regulations.Fiat Currency: The legal currency of a country. Fiat currency primarily, but not exclusively, includes the Czech koruna (CZK), euro (EUR), and US dollar (USD).Cryptocurrency: A virtual asset under the Anti-Money Laundering Act, specifically::
a) a block that can be stored or transmitted electronically, capable of performing a payment, exchange, or investment function, and is not a means of payment under Act No. 370/2017 Sb. on payment systems, as amended, or
b) a block that can be stored or transmitted electronically and can ultimately be used to pay for a narrowly defined range of goods or services, including electronic storage or transmission units. For the purposes of the User Agreement, cryptocurrency includes, but is not limited to, Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). The types of cryptocurrencies and fiat currencies offered and accepted by the Company for exchange are determined solely by the Company.2. Introduction
2.1. This agreement governs the relationship between the User and the Service concerning the services provided by the Service to the User and ensures an agreement between the Service and the User on this subject.2.2. The Service ensures the confidentiality of User information and transactions. The Service may provide this information only upon request from authorized government bodies, officials, or Payment System representatives to provide services and when legally required.2.3. This agreement does not override the applicable laws of the countries where the Service and the User are registered and located, as well as contractual relationships between the User and the Payment System(s). If, under applicable law or other agreements, the User cannot use the Service's services, using these services is prohibited by these rules and will be deemed illegal and may result in funds being blocked. If this clause is violated, the service reserves the right to block the User's account.2.4. The User uses the Service's services per the terms of this Agreement.3. Subject of the Agreement
3.1. The subject of this Agreement is the provision of services for exchanging virtual assets and fiat currencies using the Service.3.2. By transferring fiat currency for the purpose of exchanging it for cryptocurrency to the Company, or by transferring cryptocurrency to the specified Wallet of the Company for its exchange into fiat currency, the Client confirms that before concluding the Agreement, they have familiarized themselves with the following information:
3.2.1. The valid formulation of the Terms and Conditions applicable to the Agreement.
3.2.2. The identification and contact details of the Company.
3.2.3. A description of the Service and its main functions (e.g., the exchange rate).
3.2.4. Taxes, fees, and other similar monetary payments.
3.2.5. Cryptocurrencies are not considered legal tender in the Czech Republic and are not regulated by legal norms governing payment services. The legal framework of the Czech Republic treats cryptocurrencies as intangible movable property.
3.2.6. Due to the dynamic nature of the cryptocurrency market, during the use of the Service, the market price of cryptocurrencies expressed in fiat currency may change. The Client bears the risk and responsibility for such market price changes, and the Company does not provide any compensation related to market price fluctuations.
The Service cannot guarantee the execution of transactions with a floating exchange rate in cases including, but not limited to:The user sent crypto assets to a previously used one-time address created for a transaction with a floating exchange rate.The user sent a different amount of crypto assets than displayed on the Website, or did not account for the appropriate withdrawal fees and network fees, thus sending too small an amount.The user sent crypto assets to a floating rate address later than 3 hours after the address was provided. Floating rate addresses cannot be used after the 3-hour mark.To avoid significant losses for the client due to rate changes, in case of significant discrepancy between the estimated exchange rate available on the Site and the rate received from a third-party exchange, the floating exchange rate transaction may not be automatically completed.If market conditions still allow for the exchange, the transaction will be manually exchanged at the new rate.If market conditions do not allow for the transaction, or if the rate has significantly changed and the user requests a refund, the crypto assets that the user wants to exchange will be returned, if at all possible, minus any applicable fees. Refunds typically take 1-7 business days (depending on the reason for the failure) after the users confirm their return address.3.2.7. The Service provides the option of a "Fixed Exchange Rate," where your rate is "locked" for fifteen or twenty minutes, meaning it remains unchanged regardless of market changes. You acknowledge and agree that for the "Fixed Exchange Rate" option, the exchange rate information available on the Website may differ from the rates for the "Floating Exchange Rate" option. The Service cannot guarantee the execution of a transaction with a fixed exchange rate in cases including, but not limited to:
The user sent crypto assets more than 20 minutes after clicking the "Confirm and Proceed to Payment" button when using the "Fixed Exchange Rate" option.The user sent a different amount of crypto assets than displayed on the Service or did not account for the appropriate withdrawal fees and network fees, thus sending too small an amount.The user sent crypto assets to a previously used one-time address created for a fixed exchange rate transaction.If market conditions allow for the exchange, the transaction will be processed manually at the rate confirmed by the client at the beginning of the exchange.If market conditions do not allow for the transaction, the crypto assets that the user wants to exchange will be returned, if at all possible, minus any applicable fees. Refunds typically take 1-7 business days (depending on the reason for the failure) after the users confirm their return address.3.2.8. Technical issues arising from incorrect use of our services, such as creating incorrect transactions (entering an incorrect address when specifying the recipient address or when sending your crypto assets to us), as well as other types of user errors, can be resolved by our technical team with limitations. After successfully resolving a technical issue, the wrongly sent crypto assets will be returned to the user minus any applicable fees.3.3. To use the full functionality of our Services, the User must complete the registration process and create an Account. Users are prohibited from creating multiple accounts.
3.3.1. When creating a user account (registration procedure), the user must provide the Service with their email address and/or phone number. The specified phone number and/or email address will be used for logging into the account (Login Procedure).
3.3.2. The Service sends a verification code via email and/or SMS to verify the provided contact information during the registration procedure. The user logs into the account using their own password thereafter.
3.3.3. The Service reserves the right to refuse to create a user account for any reason (including previous violations of these Terms of Use or applicable law) or for no reason at all.3.4. By creating an account, the User agrees to:
3.4.1. Ensure that using the Services is allowed in the country of their citizenship/residence or the country from which they are accessing the Services, and check for any possible legal restrictions and/or prohibitions regarding the access and use of the Service. The responsibility for compliance with all applicable laws and regulations, as well as restrictions and prohibitions of the country of citizenship/residence and/or the country from which the User accesses the Service, lies solely with the User.
3.4.2. Change the automatically generated password to a secure password that is not used for other websites, online or offline services. If the user does not change the password and/or shares access to the password with a third party, responsibility for security entirely shifts to the user, and the Service is not responsible for the security of the Account and assets.
3.4.3. Provide an accurate email address that genuinely belongs to you and must be verified. Access to the Service without email verification is not allowed.
3.4.4. Maintain the security of the account and immediately notify us if you detect any suspicious activity related to the account.
3.4.5. Agree to undergo AML/KYC procedures that may be applied to you according to our internal AML/KYC policy. As part of such procedures, the Service reserves the right to request additional information and documents aimed, among other things, at identifying our user and confirming the source of funds.
3.4.6. Take responsibility for all actions occurring under your account.3.5. In the event of unauthorized, false, fraudulent, abnormal, or illegal transactions by Users, as well as in accordance with Compliance requirements, or if we request certain documents and data from the User as part of our regulatory obligations and internal Compliance procedures, the user's access to the account may be restricted (suspended) for verification for up to 30 business days. This period is not final and may be extended up to 90 business days at our discretion, in accordance with our internal AML/CFT and Compliance regulations, and in case we have reasonable doubts about possible violations or actual violations by the User of this User Agreement, AML/CFT policy, Privacy Policy, or any applicable laws and regulatory requirements.3.6. The Service reserves the right to suspend or cancel an ongoing transaction if the User violates the terms of this Agreement and to refuse further service to the User without explanation.3.7. The Service reserves the right to suspend or cancel an ongoing transaction if authorized services provide information about the illegitimacy of the User's ownership of virtual assets or fiat funds and/or other information making it impossible for the Service to provide services to the User and may require further identification of the User.3.8. The Service reserves the right to cancel an ongoing transaction and return the virtual assets and/or fiat funds deposited by the User without explanation. The Service also reserves the right to block the User's funds if issues arose with the User's previous transactions or if law enforcement authorities have been contacted regarding them.3.9. Any completed transaction for the purchase, sale, or exchange of cryptocurrency, as well as any other transaction offered by the Service to the User, is considered irrevocable, meaning it cannot be canceled by the User after its completion—when the User has received the funds due to them under the previously accepted terms of the deal, expressed in electronic or fiat form.You acknowledge and agree that any refund may entail expenses necessary to resolve user issues arising from the incorrect use of our services. The Service has the right to recover its service expenses when making any refund. In this case, crypto assets will be returned to the user minus expenses and fees only with the user's prior consent.3.10. You protect the Service from any direct, indirect, or special damages or any other losses of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in contract actions, tort (including but not limited to negligence) or otherwise, arising as a result of or in any way related to your use of our services, including but not limited to incorrect use of addresses, incorrectly constructed transactions, and so on.The system does not provide custodial services, meaning we do not hold your crypto assets on deposits and balances. In limited cases, such as the need to conduct an AML/KYC procedure, your exchange may be delayed. By this, you understand and acknowledge that delays may occur, and you protect us from any claims, demands, and losses of any kind, including but not limited to loss of use, loss4. Terms of Service
4.1. Before you start using the Services and on an ongoing basis, you declare, guarantee, agree, and accept that:You use our Services voluntarily, at your discretion, and at your own risk;You are solely responsible for paying any applicable taxes that may be due when using our Services;You are NOT under the control of, a citizen of, or a resident of any country where

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